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What's PAH!'s cancellation policy? [Customers]

by The PAH! Team on

 

❌ Cancellation Policy (Deaf Customers)

We know life happens. But to keep things fair for everyone (especially your interpreter), here’s how cancellations work on PAH!

If you cancel a booking:

  • More than 24 hours before the booking start time
    → No problem. You won’t be charged.
  • Less than 24 hours before the booking start time
    → You will be charged the full cost.
    → This is because the interpreter has kept that time free for you and likely can’t book another job on short notice.

What if I’ve requested a co-interpreter and only one interpreter is confirmed?

Great question. PAH! doesn’t manage or assign co-interpreters for you—our app puts the power in your hands. That means:

  • You are responsible for checking your booking and confirming enough interpreters.
  • We won't notify you if you're missing an interpreter. You’ll need to keep an eye on your booking in the app.
If you can't find a co interpreter, you can:
 

✅ Go ahead with just one interpreter

→ But only if the interpreter agrees.
→ Be flexible and open to negotiating breaks or changes to make it sustainable.
→ You will have to cancel the booking with 2 requested interpreters. Then, create a new booking only requesting 1 interpreter and send it directly to the interpreter you have agreed to work on the job as a solo interpreter.  
 
 
OR

❌ Cancel the booking

You won’t be charged because you didn't get the number of interpreters you asked for.

 

Summary:

  • You can cancel anytime—but full charges apply if it’s less than 24 hours before the start time.
  • If your booking doesn't have the right number of interpreters confirmed, you are responsible for checking and choosing what to do.
  • Want to go ahead with just one interpreter? Make sure it’s okay with them.
 
💬 Got questions? We’re here to help

PAH! isn’t an agency. You manage your bookings. We’re just here to make it easy. 🙌

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