Customer Knowledge Base

The interpreter declined my booking - what do I do?

Written by The PAH! Team | Apr 24, 2025 5:16:06 AM

😣 Interpreter declined?

🎥 Auslan

It happens! Did you know - you can see WHY they've declined? If they left a reason 👀

How? Click here
 
Here are your options:
 
Option 1:
Try sending to up to 8 interpreters to boost your chances. Scroll through the list of available interpreters and select a maximum of 8 per booking. 

 

Option 2:
Or set up a Pod to ask your preferred interpreters.
Haven't checked out Pods? Here's some more information.


Option 3: 
Cancel or reschedule your booking. But we recommend Option 1 and 2 first!! 
 
Need help? Reach out. 
Search 'PAH! Team' in your App chat 💬