--- title: What is PAH!'s cancellation policy? [interpreters] description: We’re big on fairness—for you, and for the Deaf Community. So here’s how cancellations work at PAH! image: https://www.pahapp.com/hubfs/Screenshot%202025-05-22%20at%201.13.42%20pm.png --- [Skip to content](https://www.pahapp.com/interpreter-knowledge-base/what-is-pahs-cancellation-policy-interpreter-version#main-content) [![PAH! Logo](https://www.pahapp.com/hubfs/PahLogo_Primary_v1.svg "PAH! Logo")](https://www.pahapp.com) - [Home](https://www.pahapp.com) - [About Us](https://www.pahapp.com/about) - [How PAH! works](https://www.pahapp.com/customers) - [For Interpreters](https://www.pahapp.com/interpreters) - [Resources](https://www.pahapp.com/resources) - [DOWNLOAD THE APP](https://www.pahapp.com/download) # What is PAH!'s cancellation policy? \[interpreters\] by [The PAH! Team](https://www.pahapp.com/interpreter-knowledge-base/author/pahteam) on April 22, 2025 #### ❌ Cancellation Policy We’re big on fairness—for you, and for the Deaf Community. So here’s how cancellations work at PAH! --- #### If a Deaf person cancels: - **More than 24 hours before the booking:** → The customer isn’t charged. → The interpreter isn’t paid. - **Less than 24 hours before the booking:** → The customer is charged the full cost. → The interpreter is paid in full. Easy. --- #### Co-interpreter jobs are slightly different.. PAH! doesn’t find your co-interpreter for you. That’s part of how we give you total freedom and flexibility as a freelance interpreter. If you know a job needs a team interpreter, it’s **your responsibility** to flag this with the customer as early as possible—ideally, weeks / days in advance.   But, if you get to **24 hours before the start time**, and there still isn’t a second interpreter confirmed: - You’ll receive a **notification reminding you** that a team hasn’t been filled. - You can **withdraw from the booking at that point—no penalty**. 24 hours before the start of the booking, the customer can choose to either: ##### ❌ Cancel the booking → The customer won’t be charged. OR ##### ✅ Go ahead with one interpreter → Only if you agree. → Make sure breaks and sustainable working conditions are clearly negotiated. ---   ⚠️ **Important:** If *you* choose to stay on a solo booking within 24 hours, and the **customer then cancels**, → You will not be paid. → We can only pay you for bookings that go ahead. --- #### Recap: - You're the boss—you decide if a team is needed. - You’ll get a reminder at the 24-hour mark if a co-interpreter isn’t confirmed. - No co? You can withdraw without any penalty. - But if you *choose to stay* and the customer cancels within 24hrs → **you won’t be paid.** - But you **can** *choose to do the booking as a solo interpreter.* ---   💬 **Got questions? We're here to help:** - **In-app chat:** Search *PAH! Team* - **Email:** [hello@pahapp.com](mailto:hello@pahapp.com) - **Text:** 0427 837 280 Just remember: PAH! isn’t an agency. You’re running the show, but we’re here to back you every step of the way.  Spread the word: [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://www.pahapp.com/interpreter-knowledge-base/what-is-pahs-cancellation-policy-interpreter-version) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://www.pahapp.com/interpreter-knowledge-base/what-is-pahs-cancellation-policy-interpreter-version) ## Related Articles [![](https://www.pahapp.com/hubfs/PAH%202023-66.jpg)](https://www.pahapp.com/interpreter-knowledge-base/what-are-interpreter-pay-rates) ### [What are the interpreter pay rates?](https://www.pahapp.com/interpreter-knowledge-base/what-are-interpreter-pay-rates) We’ve designed our rates with one goal in mind: to make interpreting sustainable—for you *and* the... by [The PAH! Team](https://www.pahapp.com/interpreter-knowledge-base/author/pahteam) [![](https://www.pahapp.com/hubfs/247A4913.jpg)](https://www.pahapp.com/interpreter-knowledge-base/how-is-pah-different-from-an-agency) ### [How is PAH! different from an agency?](https://www.pahapp.com/interpreter-knowledge-base/how-is-pah-different-from-an-agency) At PAH!, you’re not *working for us*—you’re working *for you*. by [The PAH! Team](https://www.pahapp.com/interpreter-knowledge-base/author/pahteam) [![](https://www.pahapp.com/hubfs/Copy%20of%20Pah-2020-10.jpeg)](https://www.pahapp.com/interpreter-knowledge-base/how-do-i-prepare-for-tax-time) ### [How do I prepare for tax time?](https://www.pahapp.com/interpreter-knowledge-base/how-do-i-prepare-for-tax-time) **🟡 Short Summary:** by [The PAH! Team](https://www.pahapp.com/interpreter-knowledge-base/author/pahteam) #### Contact Us ☎️ 0427 837 280 (SMS) ✉️ hello@pahapp.com #### Quick Links - [For Businesses](https://www.pahapp.com/pah-blog/can-businesses-book-interpreters-through-pah-0) - [Our Rates](https://www.pahapp.com/customer-knowledge-base/how-much-does-it-cost-to-book-an-interpreter-through-pah) - [Terms and Conditions](https://www.pahapp.com/terms-and-conditions) - [Privacy Policy](https://www.pahapp.com/privacy-policy) #### Resources - [Knowledge Base](https://www.pahapp.com/knowledge-base) - [Events](https://www.pahapp.com/events) - [App Demo](https://www.pahapp.com/demo) - [PAH! Blog](https://www.pahapp.com/pah-blog) - [Our Interpreters](https://www.pahapp.com/interpreters-list) [Download PAH!](https://www.pahapp.com/download) --- © PAH! App 2025. All rights reserved ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "The PAH! 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