---
title: What's PAH!'s cancellation policy? [Customers]
description: Here’s how cancellations work on the PAH! app.
---

[Customer Knowledge Base](https://www.pahapp.com/customer-knowledge-base)

# [What's PAH!'s cancellation policy? \[Customers\]](https://www.pahapp.com/customer-knowledge-base/whats-pahs-cancellation-policy-customers)

 Written by [The PAH! Team](https://www.pahapp.com/customer-knowledge-base/author/pahteam) | Apr 23, 2025 1:30:24 AM

 

#### ❌ Cancellation Policy

We know life happens. But to keep things fair for everyone (especially your interpreter), here’s how cancellations work on PAH!

#### If you cancel a booking:

- **More than 24 hours before the booking start time**  
  → No problem. You won’t be charged.
- **Less than 24 hours before the booking start time**  
  → You will be charged the full cost.  
  → This is because the interpreter has kept that time free for you and likely can’t book another job on short notice.

#### What if I’ve requested a co-interpreter and only one interpreter is confirmed?

Great question. PAH! doesn’t manage or assign co-interpreters for you—our app puts the power in your hands. That means:

- You are responsible for checking your booking and confirming enough interpreters.
- We **won't** notify you if you're missing an interpreter. You’ll need to keep an eye on your booking in the app.

If you can't find a co interpreter, you can:

 

#### ✅ Go ahead with just one interpreter

→ But only if the interpreter agrees.

→ Be flexible and open to negotiating breaks or changes to make it sustainable.

 

 

**OR**

#### ❌ Cancel the booking

You won’t be charged because you didn't get the number of interpreters you asked for.

 

#### Summary:

- You can cancel anytime—but full charges apply if it’s less than 24 hours before the start time.
- If your booking doesn't have the right number of interpreters confirmed, **you** are responsible for checking and choosing what to do.
- Want to go ahead with just one interpreter? Make sure it’s okay with them.

 

💬 **Got questions? We’re here to help**

- **In-app chat:** Search *PAH! Team*
- **Email:** [hello@pahapp.com](mailto:hello@pahapp.com)

PAH! isn’t an agency. You manage your bookings. We’re just here to make it easy. 🙌

[View full post](https://www.pahapp.com/customer-knowledge-base/whats-pahs-cancellation-policy-customers)

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