❌ Cancellation Policy (Deaf Customers)
We know life happens. But to keep things fair for everyone (especially your interpreter), here’s how cancellations work on PAH!
If you cancel a booking:
- More than 24 hours before the booking start time
→ No problem. You won’t be charged.
- Less than 24 hours before the booking start time
→ You will be charged the full cost.
→ This is because the interpreter has kept that time free for you and likely can’t book another job on short notice.
What if I’ve requested a co-interpreter and only one interpreter is confirmed?
Great question. PAH! doesn’t manage or assign co-interpreters for you—our app puts the power in your hands. That means:
- You are responsible for checking your booking and confirming enough interpreters.
- We won't notify you if you're missing an interpreter. You’ll need to keep an eye on your booking in the app.
If you can't find a co interpreter, you can:
✅ Go ahead with just one interpreter
→ But only if the interpreter agrees.
→ Be flexible and open to negotiating breaks or changes to make it sustainable.
→ You will have to cancel the booking with 2 requested interpreters. Then, create a new booking only requesting 1 interpreter and send it directly to the interpreter you have agreed to work on the job as a solo interpreter.
OR
❌ Cancel the booking
You won’t be charged because you didn't get the number of interpreters you asked for.
Summary:
- You can cancel anytime—but full charges apply if it’s less than 24 hours before the start time.
- If your booking doesn't have the right number of interpreters confirmed, you are responsible for checking and choosing what to do.
- Want to go ahead with just one interpreter? Make sure it’s okay with them.
💬 Got questions? We’re here to help
PAH! isn’t an agency. You manage your bookings. We’re just here to make it easy. 🙌