Frequently Asked Questions

Q: What funding do I need to use PAH!?

A: To book interpreters through PAH! you must have an NDIS plan (National Disability Insurance Scheme) or an EAF (Employee Assistance Fund) package. If using your NDIS plan, you must have 'plan managed' or 'self managed' funding to book interpreters through PAH!.

Q: Why did an interpreter decline my booking?

A: The interpreter you requested might have declined your booking for one of the following reasons.
- They are no longer available
- The interpreting location is too far to travel
- They are not the right fit for the job
This is because our interpreters are must adhere to a code of ethics. Please email hello@pahapp.com if you have any questions.

Q: Can I use PAH! without NDIS funding?

A: Yes, if you have an EAF (Employee Assistance Funding) you can book interpreters through PAH!.

Q: How do I pay for support through PAH with my NDIS funding?

A: Once your booking has been completed, PAH! Will send you an invoice.

Q: When do I have to pay?

A: Your invoice will be due seven days after we send it to you via email.

Q: How much notice do I need to give before cancelling a booking?

A: If you cancel prior to 3pm on the day before your booking you will not be charged. If you cancel after 3pm on the day before your booking, or if you forget to cancel then you will be charged 90% of the full fee for the time booked. This policy is in line with the NDIS cancellation policy.

Q: My interpreter just withdrew from my booking, what should I do?

If your interpreter withdraws from your booking you have the option to either book another interpreter, or postpone your booking. If you are not satisfied with your interpreters’ reason for withdrawing, you can contact PAH! at feedback@pahapp.com.

Q: Are all PAH! Interpreters Qualified?

A: Yes, all PAH! Interpreters are qualified and hold either a Certified Provisional Interpreter qualification (previously known as a Level 2 Qualification) or a Certified Interpreter Qualification (previously known as a Level 3 Qualification).

Q: Will I get paid for travel time?

A: PAH! Does not pay interpreters for any travel. As an interpreter you can determine how far you are willing to travel at your own cost.

Q: What information does PAH! ask of me if I sign up as an interpreter?

A: PAH! will ask you for a copy of your NAATI Certification, bank account details, photo ID and a current police check.

Q: How and when will I get paid?

A: Pay will be processed on a fortnightly basis. If you have any questions about your pay, please email accounts@pahapp.com

Q: How much notice do I need to give before cancelling a booking?

A: Interpreters should give as much notice as possible before cancelling a booking.

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